Return Policy

The DIGIMALL values our customers’ confidence. We offer a 15-day, no-hassle return policy. You have 15 days to return unworn merchandise, with all tags still attached, and in their original packaging, for any reason.

All items to be returned are subject to quality approval from our warehouse. Most of our items are returnable, except for products with adhesives, and hosiery products whose packaging has been tampered with, or destroyed. You will be responsible for the cost of returning the merchandise. Shipping costs are non-refundable.

Return items must satisfy the following conditions:

  • Must be unworn, with all tags still attached, and in their original packaging
  • Must be free of marks and scents.

DEFECTIVE OR WRONG ITEM SHIPPED

If you receive a damaged item, or if the incorrect item was shipped to you, please contact our customer service department within 7 business days and request for a pre-paid label.

Once you have received the label, please return the items and fill out the return form attached to your invoice.

Kindly mark the mailing envelope “Defective”, or “Wrong Item”, depending on your case, so that we’ll know that it should be prioritized. We suggest that you mail it with the shipping tracking number, so that you can track if it has been delivered to the warehouse.

Your return will be processed within ten (10) business days once received at our warehouse. Please allow up to two billing cycles for a refund to appear on your credit card statement.

If any item is returned to us in violation of our return policy, we will not credit you for your return, and you will be responsible for the postage for us to ship the item back to you.

Items you wish to return to us must be mailed to:

DIGIMALL Pty Ltd
328 Magill Rd

Kensington Park

SA, 5068

Australia

 
 
The receiving dock operates between 8:00am and 5:00pm ACDT Monday to Friday (excluding public holidays)
All products must be returned in the complete set with original packaging and must be received by DigiMall’s distribution centre within 30 days after RA number is issued.
DigiMall recommends that product returned by post should be sent by registered or certified mail. DigiMall accepts no responsibility for loss or damage occurring in transit.
 
Customer must obtain a valid RA number(s) authorised by DigiMall RA team for all returned product(s). If the RA number can not be identified, or if the Product does not match the RA details provided by the Customer in terms of either quantity, DigiMall product code or product serial number, DigiMall may reject the returned product at the DigiMall RA dock and return it to the Customer at the Customer’s expense.
For all returned product(s), the customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.
 
No Fault Returns Procedure
The following provisions will apply in respect of the return of products by the customer to DigiMall in accordance with clause 9 of the Customer Terms:
  • No Fault Products
A ‘no fault’ product (‘No Fault Product’) is a Product returned by the Customer to DigiMall in circumstances where the return is not due to the fault of DigiMall or any fault with the Product. (See also Faulty Returns Procedure on Techlink).
 
  • Product sold on a “No Returns Basis”
  1. DigiMall is entitled to supply certain Products on a “No Returns Basis”.
  2. The expression ‘No Returns Basis’ means that DigiMall will not accept returns on No Fault Products.
  3. The Customer should refer to the DigiMall electronic product catalogue available on Techlink for details of products which are sold on a ‘No Returns Basis’.
  4. To the extent permitted by law, DigiMall reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. DigiMall will use all reasonable endeavours to ensure such products are clearly advertised and promoted as being sold only on a No Returns Basis.
  • Discontinued Products
DigiMall will, under instruction from its vendors, discontinue some products from time to time. Customers’ right to return these discontinued products may be restricted.
 
  • Returns Procedure
  1. Customer must supply:
    1. DigiMall Account Number
    2. DigiMall Invoice Number
    3. DigiMall Product Code
    4. Quantity of the product(s) that needs to be returned
    5. Serial Number for each product that needs to be returned
  2. Once the Returns Representative has identified the Product for the return, the Customer will be issued with an RA number. This number must be used in all correspondence relating to the product.
All products returned for credit must be in a pristine and unopened condition with all seals intact. All inward freight will be the responsibility of the customer. DigiMall will not cover the cost of freight on returned products and will not accept responsibility for any damage or loss suffered by the customer.
 
Faulty returns Procedure
 
  • Faulty Products
A ‘faulty’ product is a Product returned by the customer to DigiMall or vendor that failed to operate in accordance with its functional specifications.
 
  • Dead on Arrival Products
A ‘DOA’ (Dead on Arrival) product is a faulty Product that failed in the early life of usage or out of box. The DOA period for each Product will vary based on vendor policies, and commonly ranges from 7 to 30 days.
 
  • Warranty Products
A ‘Warranty’ product is a faulty product that failed within the warranty period. The warranty period for each Product will vary based on vendor policies.
 
  • Returns Procedure
  1. Not all faulty returns are handled by DigiMall.
  2. Customer must supply:
    1. DigiMall Account Number
    2. DigiMall Invoice Number
    3. DigiMall Product Code
    4. Quantity of the product(s) that needs to be returned
    5. Serial number for each product that needs to be returned
    6. Fault details for each product that needs to be returned
    7. End user’s Proof of Purchase for each product that needs to be returned
    8. Vendor’s pre-authorisation number if applicable
  3. Under vendor’s instructions, DigiMall will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays due to vendor processing lead times and DigiMall stock availability.
  4. In the event the Customer fails to advise the end user, the Customer will indemnify DigiMall for any expenses incurred in servicing any warranty claim relating to the misuse of the product or hard disk failure
  5. Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer’s responsibility.
  6. The Customer should provide the correct and exact fault details which DigiMall can advise to the Vendor for testing purpose. Any no fault found charges from the Vendor will be at the Customer’s expense.
  7. For Bonus products, DigiMall will only provide a replacement. If the product is discontinued or obsoleted, the warranty will be handled by DigiMall on case by case basis.
  8. If DigiMall approves an RA for return under warranty, the Customer is responsible for freight to the Sydney Distribution Centre. DigiMall will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.
All faulty products must be returned as a complete set which includes all the components that were supplied originally, eg. Cables, CD and Power Adaptors, and also, with the original packaging.

Contact Sales 
328 Magill Rd, Kensington Park
SA, 5068
sales@digimall.com.au
PH: 08 8332 8853

Contact Service:
328 Magill Rd, Kensington Park
SA, 5068
support@digimall.com.au
PH: 08 8332 8853

Contact Accounting:
328 Magill Rd, Kensington Park
SA, 5068
accounts@digimall.com.au
PH: 08 8332 8853